Complete IT Design, Installation and Support
Mission Possible...
No matter your situation for your computers, software, phones and other related IT systems, we have a solution that will fit your needs.
EnviroMerica® Technology is ever-changing, which makes staying compliant and secure a daunting task. With the frequency of data leaks and system hacks on the rise, EnviroMerica® wants to make sure that your business is safe and is protecting the valuable information of your patients and customers. Our aim is to remove the complexity of compliant IT management.
With EnviroMerica’s affordable Enviro IT™ programs, you can choose the level of support and security that best fits your business. We offer everything from HIPAA technical compliance tests to full-service IT solutions. Please contact us for a no-cost evaluation. We look forward to simplifying your business!
• Data Back-Up and Disaster Recovery Management
• Complete Hardware/Software Design, Installation and Support
• Written Implementation Plans
• 24/7 Technical Support
EnviroMerica's
Managed It Coverages:
Workstation Monitoring & Maintenance
Server Monitoring & Maintenance
Network Monitoring & Maintenance
Printer Monitoring & Maintenance
Wi Fi Monitoring & Maintenance
UPS Monitoring & Maintenance
Data Backup and Disaster Recovery
Firewall Monitoring & Maintenance
Technical Account Management
24/7 Telephone Desk Support
Our HIPAA Compliant IT Service Coverages
✓ Anti-Virus Software Management and Updating
✓ Proactive Monitoring and Removal of Virus, Spyware and Malware
✓ Adobe Flash, Adobe Reader, and Java Updates
✓ Automated Hard Disk Scans
✓ Performance Monitoring of Memory, Hard Drives, and CPUs
✓ Monitoring for Key Stopped or Failed Services
✓ Monitor for Blacklisted Software Installs
✓ Uptime Monitoring
✓ Event Log History
✓ Automated Maintenance Routines
✓ Anti-Virus Software Management and Updating
✓ Proactive Monitoring and Removal of Virus, Spyware and Malware
✓ Server Event Log Monitoring and Trending
✓ Monitoring for Key Stopped or Failed Services
✓ Automated Hard Disk Scans
✓ Performance Monitoring of Memory, Hard Drives, and CPUs
✓ Software Install and Uninstall Monitoring
✓ Monitor for Blacklisted Software Installs
✓ Uptime Monitoring
✓ 24/7 Internet Connection Monitoring
✓ Monitor Network Availability, Fault, and Performance
✓ Network Topology and Connection Overview
✓ Proactive Network Alerts
✓ Monitor syslog data, events, alerts, SNMP trap, and other messages in a single web console
✓ Monitor and manage wireless networks and access points
✓ Network Performance Reporting
✓ Network Bandwidth Analysis
✓ Real time network equipment information
✓ Centralized log reporting
✓ Annual update of printer drivers, when recommended
✓ Management of printer repairs (printer repairs are not included)
✓ Remediation of workstation – printer connections and printing issues
✓ Monitoring for printer consumables & availability
✓ Annual update of AP drivers, when recommended
✓ Management of SSIDs and frequency check
✓ Connection quality check
✓ Security and access tests
✓ Monitoring events, battery charge, reserve time, battery temperature, and battery age
✓ Quarterly verification of functionality, self-test schedule, and logs
✓ 24×7 Real-time Antivirus Protection
✓ 24×7 Centralized Log Aggregation collection
✓ Quarterly traffic & threat management reporting
✓ Support for SSL VPN
✓ Quarterly upgrade of firewall firmware
✓ 24×7 real-time updates of Antivirus pattern files & Network
✓ Intrusion Detection System pattern updates
✓ Automated backup & recording of all configuration changes
✓ Daily monitoring of backup system for proper completion of scheduled backup jobs
✓ Monthly confirmation of proper file selection made in daily and weekly backup jobs
✓ Monthly review of service packs and updates to backup service (if applicable)
✓ Restore points health check
1) Unlimited Remote Phone Support service and ticketing system including:
✓ Server Support
✓ Router Support
✓ Switch Support
✓ Firewall Support
✓ Workstation and Laptop Support
✓ User Login/Authentication Support
✓ Active Directory Support
✓ Printer, Copier, Scanner, Fax Support
✓ Application Support
✓ Email System Support
✓ Anti-SPAM Systems
✓ Storage Device Support
Wireless Network Support
✓ Cabling Issue Diagnosis and Support
✓ Virus, Spyware and Malware Removal
✓ Firmware Upgrades
2) Customer Service Portal with Ticketing Information and History
3) Email, Portal, Desktop Agent, & Live Customer Service Hotline Ticket Submission
4) Committed Response Time and T racked SLA Performance
5) Vendor Management
✓ Telephone Service Provider
✓ Internet Service Provider
✓ Third Party Copier/Scanner/Fax Peripheral Network
✓ Connection Management
✓ Application Vendors
✓ Hardware Vendors
✓ Cloud Vendors
6)Monthly Help Desk Ticket Reporting
✓ Pre-Scheduled Onsite Proactive Maintenance Visits
✓ Configuration Backups
✓ Firewall
✓ Managed Switches
✓ Wireless Controller
✓ Server Backup Health Check (if applicable)
✓ Server Room Check & Clean Up
✓ Check and Update Documentation Integrity
✓ Anti-Virus Health Report
✓ Network Health Report
✓ Network Performance and Bandwidth Report
✓ Root cause diagnosis analysis
You Don't Need Disasters...
You Need Uptime
EnviroMerica's
Managed It PACKAGES:
BASIC
Enviro Managed IT
Included:
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Adobe Flash, Adobe Reader, and Java Updates
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Monitoring for Key Stopped or Failed Services
Monitor for Blacklisted Software Installs
Uptime Monitoring
Event Log History
Automated Maintenance Routines
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Server Event Log Monitoring and Trending
Monitoring for Key Stopped or Failed Services
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Software Install and Uninstall Monitoring
Monitor for Blacklisted Software Installs
Uptime Monitoring
24/7 Internet Connection Monitoring
Monitor for Drive and RAID Failures
Automated Maintenance Routines
VMWare Host Monitoring
Limited Remote Phone Support service and ticketing system including:
Server Support
Workstation and Laptop Support
Firmware Upgrades
ENHANCED
Enviro Managed IT
Included:
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Adobe Flash, Adobe Reader, and Java Updates
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Monitoring for Key Stopped or Failed Services
Monitor for Blacklisted Software Installs
Uptime Monitoring
Event Log History
Automated Maintenance Routines
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Server Event Log Monitoring and Trending
Monitoring for Key Stopped or Failed Services
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Software Install and Uninstall Monitoring
Monitor for Blacklisted Software Installs
Uptime Monitoring
24/7 Internet Connection Monitoring
Monitor for Drive and RAID Failures
Automated Maintenance Routines
VMWare Host Monitoring
Unlimited Remote Phone Support service and ticketing system including:
Server Support
Router Support
Switch Support
Firewall Support
Workstation and Laptop Support
User Login/Authentication Support
Active Directory Support
Printer, Copier, Scanner, Fax Support
Application Support
Email System Support
Anti-SPAM Systems
Storage Device Support
Wireless Network Support
Cabling Issue Diagnosis and Support
Virus, Spyware and Malware Removal
Firmware Upgrades
PREMIUM
Enviro Managed IT
Included:
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Adobe Flash, Adobe Reader, and Java Updates
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Monitoring for Key Stopped or Failed Services
Monitor for Blacklisted Software Installs
Uptime Monitoring
Event Log History
Automated Maintenance Routines
Anti-Virus Software Management and Updating
Proactive Monitoring and Removal of Virus, Spyware and Malware
Server Event Log Monitoring and Trending
Monitoring for Key Stopped or Failed Services
Automated Hard Disk Scans
Performance Monitoring of Memory, Hard Drives, and CPUs
Software Install and Uninstall Monitoring
Monitor for Blacklisted Software Installs
Uptime Monitoring
24/7 Internet Connection Monitoring
Monitor for Drive and RAID Failures
Automated Maintenance Routines
VMWare Host Monitoring
Monitor Network Availability, Fault, and Performance
Network Topology and Connection Overview
Proactive Network Alerts
Monitor syslog data, events, alerts, SNMP trap, and other messages in a single web console
Monitor and manage wireless networks and access points
Network Performance Reporting
Network Bandwidth Analysis
Real time network equipment information
Centralized log reporting
Annual update of printer drivers, when recommended
Management of printer repairs (printer repairs are not included)
Remediation of workstation – printer connections and printing issues
Monitoring for printer consumables & availability
Annual update of AP drivers, when recommended
Management of SSIDs and frequency check
Connection quality check
Security and access tests
Monitoring events, battery charge, reserve time, battery temperature, and battery age
Quarterly verification of functionality, self-test schedule, and logs
24×7 Real-time Antivirus Protection
24×7 Centralized Log Aggregation collection
Quarterly traffic & threat management reporting
Support for SSL VPN
Quarterly upgrade of firewall firmware
24×7 real-time updates of Antivirus pattern files & Network
Intrusion Detection System pattern updates
Automated backup & recording of all configuration changes
Daily monitoring of backup system for proper completion of scheduled backup jobs
Monthly confirmation of proper file selection made in daily and weekly backup jobs
Monthly review of service packs and updates to backup service (if applicable)
Restore points health check
1) Unlimited Remote Phone Support service and ticketing system including:
Server Support
Router Support
Switch Support
Firewall Support
Workstation and Laptop Support
User Login/Authentication Support
Active Directory Support
Printer, Copier, Scanner, Fax Support
Application Support
Email System Support
Anti-SPAM Systems
Storage Device Support
Wireless Network Support
Cabling Issue Diagnosis and Support
Virus, Spyware and Malware Removal
Firmware Upgrades
Pre-Scheduled Onsite Proactive Maintenance Visits
Configuration Backups
Firewall
Managed Switches
Wireless Controller
Server Backup Health Check (if applicable)
Server Room Check & Clean Up
Check and Update Documentation Integrity
Anti-Virus Health Report
Network Health Report
Network Performance and Bandwidth Report
Root cause diagnosis analysis
CALL (650) 655-2045
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