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Information Technology

Enviro IT

EnviroMerica® Technology is ever-changing, which makes staying compliant and secure a daunting task. With the frequency of data leaks and system hacks on the rise, EnviroMerica® wants to make sure that your business is safe and is protecting the valuable information of your patients and customers. and the on makes medical waste management and compliance easy. Our aim is to remove the complexity of compliant IT management.

With EnviroMerica’s affordable Enviro IT™ programs, you can choose the level of support and security that best fits your business. We offer everything from HIPAA technical compliance tests to full-service IT solutions.

Please contact us for a no-cost evaluation. We look forward to simplifying your business!

IT Managed Services

Businesses can choose an Affordable Enviro IT™ program that fits their needs

Enviro IT Basic

Basic IT Managed Services Plan

  • Proactive Workstation Monitoring & Maintenance
  • Proactive Server Monitoring & Maintenance
  • Limited Service Desk Support

Enviro IT Enhanced

Enhanced IT Managed Services Plan

  • Proactive Workstation Monitoring & Maintenance
  • Proactive Server Monitoring & Maintenance
  • Unlimited Service Desk Support

Enviro IT Premium

Premium IT Managed Services Plan

  • Proactive Workstation Monitoring & Maintenance
  • Proactive Server Monitoring & Maintenance
  • Guaranteed Work Against Errors & Omissions
  • Proactive Network Monitoring & Maintenance
  • Proactive Printer Monitoring & Maintenance
  • Proactive WiFi Monitoring & Maintenance
  • Proactive UPS Monitoring & Maintenance
  • Proactive Firewall Monitoring & Maintenance
  • Data Backup and Disaster Recovery
  • Premier Service Desk Support
  • Technical Account Management

Additional Services

COMPLETE HARDWARE/SOFTWARE DESIGN, INSTALLATION AND SUPPORT

DATA BACK-UP AND DISASTER RECOVERY PLANS

HIPAA COMPLIANT MANAGED IT SERVICES:

Proactive Workstation Monitoring & Maintenance

  • Anti-Virus Software Management and Updating
  • Proactive Monitoring and Removal of Virus, Spyware and Malware
  • Adobe Flash, Adobe Reader, and Java Updates
  • Automated Hard Disk Scans
  • Performance Monitoring of Memory, Hard Drives, and CPUs
  • Monitoring for Key Stopped or Failed Services
  • Monitor for Blacklisted Software Installs
  • Uptime Monitoring
  • Event Log History
  • Automated Maintenance Routines

Proactive Server Monitoring & Maintenance

  • Anti-Virus Software Management and Updating
  • Proactive Monitoring and Removal of Virus, Spyware and Malware
  • Server Event Log Monitoring and Trending
  • Monitoring for Key Stopped or Failed Services
  • Automated Hard Disk Scans
  • Performance Monitoring of Memory, Hard Drives, and CPUs
  • Software Install and Uninstall Monitoring
  • Monitor for Blacklisted Software Installs
  • Uptime Monitoring
  • 24/7 Internet Connection Monitoring
  • Monitor for Drive and RAID Failures
  • Automated Maintenance Routines
  • VMWare Host Monitoring

Proactive Network Monitoring & Maintenance

  • Monitor Network Availability, Fault, and Performance
  • Network Topology and Connection Overview
  • Proactive Network Alerts
  • Monitor syslog data, events, alerts, SNMP trap, and other messages in a single web console
  • Monitor and manage wireless networks and access points
  • Network Performance Reporting
  • Network Bandwidth Analysis
  • Real time network equipment information
  • Centralized log reporting

Proactive Printer Monitoring & Maintenance

  • Annual update of printer drivers, when recommended
  • Management of printer repairs (printer repairs are not included)
  • Remediation of workstation – printer connections and printing issues
  • Monitoring for printer consumables & availability

Proactive Wi Fi Monitoring & Maintenance

  • Annual update of AP drivers, when recommended
  • Management of SSIDs and frequency check
  • Connection quality check
  • Security and access tests

Proactive UPS Monitoring & Maintenance

  • Monitoring events, battery charge, reserve time, battery temperature, and battery age
  • Quarterly verification of functionality, self-test schedule, and logs

Proactive Firewall Monitoring & Maintenance

  • 24×7 Real-time Antivirus Protection
  • 24×7 Centralized Log Aggregation collection
  • Quarterly traffic & threat management reporting
  • Support for SSL VPN
  • Quarterly upgrade of firewall firmware
  • 24×7 real-time updates of Antivirus pattern files & Network
  • Intrusion Detection System pattern updates
  • Automated backup & recording of all configuration changes

Data Backup and Disaster Recovery

  • Daily monitoring of backup system for proper completion of scheduled backup jobs
  • Monthly confirmation of proper file selection made in daily and weekly backup jobs
  • Monthly review of service packs and updates to backup service (if applicable)
  • Restore points health check

24/7 Service Desk Support

  • Unlimited Remote Phone Support service and ticketing system including:
    • Server Support
    • Router Support
    • Switch Support
    • Firewall Support
    • Workstation and Laptop Support
    • User Login/Authentication Support
    • Active Directory Support
    • Printer, Copier, Scanner, Fax Support
    • Application Support
    • Email System Support
    • Anti-SPAM Systems
    • Storage Device Support
    • Wireless Network Support
    • Cabling Issue Diagnosis and Support
    • Virus, Spyware and Malware Removal
    • Firmware Upgrades
  • Customer Service Portal with Ticketing Information and History
  • Email, Portal, Desktop Agent, & Live Customer Service Hotline Ticket Submission
  • Committed Response Time and T racked SLA Performance
  • Vendor Management
    • Telephone Service Provider
    • Internet Service Provider
    • Third Party Copier/Scanner/Fax Peripheral Network
    • Connection Management
    • Application Vendors
    • Hardware Vendors
    • Cloud Vendors
  • Monthly Help Desk Ticket Reporting

Technical Account Management

  • Pre-Scheduled Onsite Proactive Maintenance Visits
  • Configuration Backups
  • Firewall
  • Managed Switches
  • Wireless Controller
  • Server Backup Health Check (if applicable)
  • Server Room Check & Clean Up
  • Check and Update Documentation Integrity
  • Anti-Virus Health Report
  • Network Health Report
  • Network Performance and Bandwidth Report
  • Root cause diagnosis analysis